What is Event Management?
Event Management in IT refers to the process of detecting, analyzing, and responding to significant events (changes, incidents, or warnings) that occur within the IT infrastructure or applications.
How Does Event Management Work?
Systems continuously generate events (logs, alerts, metrics). Event Management solutions collect, filter, categorize, and prioritize these events. Critical events trigger automated workflows or human interventions to resolve or escalate issues.
What Are the Benefits of Event Management?
- Provides early warning signals for system anomalies.
- Helps maintain service reliability and uptime.
- Supports efficient incident response.
- Reduces alert fatigue by filtering noise.
How Can Event Management Reduce Mean Time to Resolution?
Prioritized, actionable events ensure that teams can focus immediately on the most critical incidents, leading to faster diagnosis and resolution.
What are the Challenges of Event Management?
- Information overload from high volumes of events.
- Poor event correlation can cause missed critical alerts.
- Requires fine-tuning to balance sensitivity and noise.
Leading Tools – of Event Management
These platforms help detect, prioritize, and route operational events and alerts across complex systems, enabling rapid incident response and system stability:
- PagerDuty – Industry-standard incident response platform with alerting, on-call scheduling, and automated escalation.
- ServiceNow Event Management – Correlates infrastructure and service-level events into actionable alerts with CMDB integration.
- Splunk ITSI – Uses machine learning to correlate events across IT systems and prioritize incidents with KPIs and health scores.
- Datadog Event Management – Provides intelligent alerting and event correlation across infrastructure, APM, and logs.
Other Great Observability Tools for Pre-Incident Detection
These tools provide rich telemetry and analysis before events escalate into incidents:
- LOCI – Identifies runtime anomalies and software faults in compiled code during CI/CD, helping prevent incidents before they generate events.
- New Relic
- Honeycomb
